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Payment Methods

Currently, we accept the following payment options:

  • All major debit or credit cards
  • PayPal Payments
  • SEPA Payments in EUR.

Applicable EU Value Added Tax and Exemption

All prices published at this site are subject to EU VAT with a base rate valid in Slovakia (actually 20%).

FOR EU CUSTOMERS: During checkout process you have possibility to enter your valid EU VAT number to purchase goods with VAT exemption (except for orders going to Slovakia where BIS MASTERMED s.r.o. is registered VAT payer).

For customers outside EU: please contact us for VAT Exempt possibility for orders larger than 1000 EUR.

Order Processing

Our Customer Service Team will process your order within 1 business day and inform you about the availability and delivery time. Please note that we are closed on Sundays and during bank holidays.


All orders will be shipped within 2 business days after the order has been placed unless the item ordered is not available in stock. In such case, we will immediately contact you and inform about the nearest delivery date. If you don’t accept our delivery date you may cancel your order within 2 business days after delivery date notification and receive a full refund of the amount paid.

We ship orders around the globe with DHL, UPS, DPD, EMS, Slovak Post and other carriers depending on a destination.

For International Orders (outside European Economic Area): 

Ordered items may be subject to the customs fees and import duties in destination country. These charges are always at buyer’s responsibility. Customs policies vary from country to country and you should contact your local customs office for more information.

You are responsible for assuring that ordered items can be lawfully imported to the destination country.


All items return must be pre-approved by

Streilisation trays must be unused and in their original package.

If for any reason you are not satisfied by your selection, we will issue a full refund of the value of the items or exchange your items within 30 days of shipment  (misused, mishandled and/or intentionally damaged, improperly sterilized trays will not be covered by this rule).

Original shipping fees are non-refundable. You should also pay a shipping charge for return.

All purchases returned within 30 to 90 days after shipment are subject to a 25% restocking charge. No items will be accepted for return 91 days after the original invoice date.

Please note – for returns based on error, shipping charges will be fully absorbed by us and there will be no restocking fee.


  • Notify our Customer Service Department in writing by email to that you request a return authorization.
  • We will email you Return Authorization Form – please complete it and email to us.
  • When your request is approved, we will email you a confirmation and instructions for return.


  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
  • Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at